Cancellation and refund policy

We want every studio to decide about StackOS with confidence, so we keep this simple and say it up front: StackOS does not offer refunds. Instead, you get a full free trial, two reminders before your first charge, one-click cancellation, and the choice of monthly billing.

The free trial

• Every workspace starts with a 14-day free trial with every feature.
• A card is required to start the trial. It is not charged during the trial.
• We email you on day 11 and day 13 with the exact amount and date of your first charge, and how to cancel. An in-app banner also appears from day 11.
• Cancel in Settings before the trial ends and you pay nothing.

Your first charge

• Monthly: on day 14, your card is charged for the rest of that calendar month, prorated by day. From then on you are billed on the 1st of every month.
• Yearly: on day 14, your card is charged for the full year. Your plan renews on that date each year.
• You can switch between monthly and yearly at any time during the trial.
• Want to start paying sooner? Start paid plan now in Settings ends the trial that day, with the same rules.

Cancelling

• Cancel at any time in one click from Settings.
• Monthly plans: access continues to the end of the month you have paid for, then stops.
• Yearly plans: access continues to the end of the year you have paid for.
• Team members you remove: the change takes effect at your next billing date.

No refunds

We do not refund any charge, including:

• unused time on a monthly or yearly plan,
• team members removed during a billing period,
• AI credit packs, which are usable for 12 months, and
• usage charges such as client websites above your plan's included number.

After you cancel

Your workspace becomes read-only for 30 days so you can export your records to CSV. After 30 days it is deleted.

Questions

If something about a charge looks wrong, contact us through mystackos.com/contact and choose Support. We will look into it within one business day.